1. Introduction
Solance Repair Guild (“we”, “us”, “our”) provides online courses for professional shoe repair. This Privacy Policy explains how we collect, use, disclose, and secure personal information when you use our services and visit our website.
2. Information we collect
We collect information that you provide directly, such as account details (name, email), purchase history, and messages sent through our contact form. We also collect limited technical data automatically, including device type, pages visited, approximate location (city/country) inferred from IP, and cookie identifiers.
3. How we use information
- To provide and improve courses, track progress, and issue certificates.
- To process payments and maintain transaction records.
- To communicate about updates, security notices, and support.
- To analyze aggregated usage and improve site performance.
4. Cookies and similar technologies
We use essential cookies for authentication and session management, and functional cookies for preferences (such as theme and text size). We may use privacy-focused analytics with aggregated data. You can manage cookies via your browser settings or the on-site cookie banner.
5. Legal basis
Where applicable, we process data based on consent, contract performance (providing purchased courses), legitimate interests (improving and securing our services), and legal obligations (financial recordkeeping).
6. Sharing of information
We share information with service providers who help operate our business (payment processors, hosting). These providers are bound by confidentiality and data protection obligations. We do not sell personal information.
7. Data retention
We keep personal data only as long as necessary for the purposes described here, including maintaining access to purchased courses and fulfilling legal obligations. When no longer needed, we delete or anonymize data.
8. Security
We use industry-standard safeguards, including encryption in transit, access controls, and regular reviews of our security posture. No method of transmission or storage is completely secure; we encourage strong, unique passwords and enabling multi-factor authentication where offered.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing, and to data portability. To exercise these rights, email [email protected]. We will respond within a reasonable timeframe.
10. International transfers
We may process information on servers located in different countries. When transferring data, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
11. Children’s privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact us and we will take appropriate steps.
12. Changes to this policy
We may update this Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be communicated through the website or by email.
13. Contact us
Questions about this Policy can be sent to [email protected] or by phone at +1 (332) 237-4201.